Wednesday, September 28

9:05 – 9:55 Concurrent Session

Operations Track

Micro and Small Business Banking: A Closer Look at Big Opportunities
Debbie Smart, Senior Product Marketer, Q2 Banking

Many FIs continue to offer a one-size-fits-all approach to micro and small businesses for digital banking, and in doing so, fail to meet the unique needs of a large, underserved market segment. What most small businesses want right now is a digital banking experience tailored to their needs – one that provides flexibility and delivers ease of use and seamless integration to the products they require to run their businesses more effectively. This shift in preference for digital creates more pressure on financial institutions to deliver better experiences to businesses not only for transactional banking, but for all interactions including account opening, adding new products, lending, and integration with other financial solutions used to run their businesses.  The FIs making major inroads with businesses are those providing the experiences and capabilities that are aligned with the personas of these businesses. In doing so, they are enjoying deposit growth, more fee revenue, and greater cross-selling. Join us to learn how your FI can reduce attrition, win new business account holders, and develop and strengthen relationships with more attuned digital business banking. 

Risk and Compliance Track

Dirty Dozen: Recent Payment Related Lawsuits and Why They are Important
Scott Jones, Partner, Adams and Reese

This Session looks at recent, real lawsuits involving various payment types, including checks, wire transfers, ACH Entries, and some faster payment platforms.  Participants attending this session will gain a better understanding of the underlying laws applicable to payments and common pitfalls that often lead to liability for financial institutions. 

Emerging Payments Track

The Smarter Way to Fight Fraud: Adopting the FraudClassifierSM Model
Andres Rapela, AVP, Secure Payments, The Federal Reserve Bank

Throughout the payments industry, fraud is a persistent concern with costly implications if not identified and mitigated quickly. Better fraud information can help. The Federal Reserve and industry experts developed the FraudClassifierSM model with the vision of providing the industry a consistent way to classify fraud and speak the same fraud language. Since the model’s release in 2020, payments stakeholders have affirmed the model’s intuitive approach to classifying fraud involving payments, which has the potential to lead to a better understanding of fraud trends and improved fraud management. Join Andrés Rapela as he discusses the model’s benefits and the opportunities it presents for the industry to capture a more holistic view of payments fraud and fraud risks.

10:05-10:55 Concurrent Session

Operations Track

ACH State of the Union: The Evolution and Modernization of the ACH Network
Devon Marsh, Senior Director, ACH Network Administration, Nacha

We won’t be playing “Hail to the Chief” at this State of the Union, but there’s going to be plenty to talk about. Join us for a preview of ongoing and upcoming Nacha initiatives to keep the modern ACH Network the robust payment system it is. We’ll look at the wealth of use cases for both traditional and Same Day ACH—including some you might never have thought about. We’ll also update you on new Nacha Rules initiatives and current trends in ACH risk management and fraud prevention. 

Risk and Compliance Track

Bringing the Confidence to the TPPP/TPS Party

Kevin Olsen, AAP, APRP, NCP, CHPC, SVP, Payment Solutions, vsoft – Payment Professor

With the growth of digital payments, more and more Third-Party Payment Processors (TPPP) and Third-Party Senders (TPS) are bringing on new Originators to join the payment processing party.  Developing and managing a Risk Management Program can be quite challenging.  Confidence in compliance makes risk management even more of a challenge! This session will provide the components a Risk Management Program should include staying compliant and tips for managing and monitoring your risks now and in the future. 

Emerging Payments Track

Instant Payroll on the RTP Network

Keith Gray, VP of The Clearing House RTP® Network Strategic Partnerships

The Clearing House RTP network was introduced in 2017 to revolutionize payments in the U.S.    The RTP network aligns the movement of money with the way people behave and commerce happens in the digital age – instant transactions and availability.  One of the most prominent use cases on the RTP network today is around instant payroll.  Join us as we cover what role real-time payments play in payroll processing and early wage access offerings.

11:05-11:55 Concurrent Sessions

Operations Track

Check Payment Industry Updates for 2022 and Beyond
Angie Smith, AAP, NCP, SVP, Professional Develop Events, Wespay

As payments continue to evolve, check payments are no different. Come hear the latest changes that have taken place with Fed and private sector adjustments that will help you mitigate your risk. Other warranties and indemnities that can be used to decrease your risk levels under check rules and regulations will also be highlighted.

Risk and Compliance Track

Lawyers Can’t Fly and Other Hard Truths About Third-Party Risk Management
Kevin Sasser, AAP, Director of Strategic Initiatives, Argos Risk

“We did all of this due diligence, collected all this documentation, and the company still failed.” – A chorus of Risk Managers since 2020. With a rise in Synthetic Companies, 4th Party Ransomware Attacks, Supply Chain Disruptions, and OFAC/AML/BSA playing a central role in global policies, the conditions related to Third-Party Risk Management have transitioned from “check-the-box compliance theater” to a critical skill necessary for an institution’s survival.” In this session, Kevin Sasser will share current trends that are influencing industry best practices and regulatory expectations along with how risk-aware organizations are evolving to become more efficient, proactive, and scalable.

Emerging Payments Track

Making Heads or Tails of the New Payments Rails for your Financial Institution
Jorge Jimenez, President & Chairman, Juniper Payments

What are Digital Currencies such as Crypto?  What are the Central Banks' payment differences between RTP, FedNow, and Fedwire?  How does it all work?  What should your financial institution’s position be?  How do you move forward today and prepare for what is next? This session aims at cutting through the noise about upcoming and new payment rails while describing a few examples of how a financial institution can benefit from using new tools and approaches to compete and gain a new footing in a changing environment.

11:55-12:25 Vendor Networking

12:25-1:15 Lunch

1:15-1:45 Vendor Networking In Person/Interview with David Peterson and Scott Jones Virtual

1:45-2:35 Concurrent Sessions

Operations Track

Payment Apps: Authentication and Disputes
Karen Sylvester, AAP, APRP, CAMS, CRCM, NCP, Senior Director, Regulatory Compliance Education, EPCOR

You thought you understood the dispute process, then in comes Sally to dispute a payment made via some new app. During this session, we will explain your financial institution’s responsibilities when investigating disputed payments made via non-traditional methods including gaming devices, mobile apps, and others. Join us to make sense of all the different authentication models, authorizations, and payment rails in the payments industry and uncover how to apply old rules and regulations such as Regulation E to a modern payments world. Together, we will evaluate real-life scenarios to learn how to determine which rules apply to each situation while maintaining positive account holder relationships throughout the dispute process.

Risk and Compliance Track

Ins & Outs of Third-Party Senders – Identifying, Managing, and Supporting
Kristin Stedman, AAP, APRP, Bank Operations Control Manager, Pinnacle Financial Partners
Chad Frank, AAP, APRP, CCBIA, EVP, Risk & Compliance, PaymentsFirst

  • Tips to assist with identifying TPS and nested TPS relationships. – For this one, we may be able to show a couple of examples of the flow of the agreements and activity to help support when it may or may not be a TPS.
    • Some flow charts and agreement structure from 
  • Provide a basic understanding of what a TPS is to help folks be able to question and identify. – We could do something like the above. 
    • Show some relationship types. (HOAs, Property Management, CPA Firms, Staffing Companies, etc.)
    • What is not TPS relationships. (Accountants with access to process payroll)
  • Review new rules for TPS relationships that affect FIs.
    • Periodic risk assessments
    • Annual audits
  • Information that should be included in the agreement between the TPS and their client.
    • Will the FI allow for Nested TPSs?
  • Due diligence information the TPS should have on its clients and why. 
    • Documenting processes for new clients and existing clients
    • Policies and Procedures
  • Explain the requirement and why TPS should have limits established for its clients.
    • Discuss Payroll Companies that process everything for their Originator
    • Risk controls, seeing spikes in amounts, identifying oddities
    • Segregation of duties to protect the Originators and the TPS if all files are built/processed by the TPS (Setting checkpoints)
  • Cover that an agent for a relationship is usually not a third-party sender relationship.
    • The tri-party agreement, but not as a push to circumvent TPS relationships.

Emerging Payments Track

Digital Currency and Digital Payments
Peter Tapling, Managing Director, PTap Advisory, LLC

Cryptocurrency was hot! Then it was not… The fact that hundreds of millions of dollars continue to be held as digital assets is a testament to the staying power of this new means of storing and exchanging value. What does this mean for payments? How should you be considering these capabilities in your strategic plans? This session will give a brief orientation to digital currencies and explore how digital currencies overlap with traditional payments. (And you can continue this conversation with the CBDC session later in the agenda!)

2:45-3:45 General Session Discussion

Beyond the Box: A Spirited Discussion on Digital Strategy
David Peterson, AAP, Chief Innovations Officer, First National Bankers Bank of Baton Rouge, LA
Marisa Reynolds, VP Core Services, Genesys Technology Group, LLC

Are you faced with the day-to-day challenges of how to automate processes with a minimal workforce to deliver an optimal customer experience?  As competitive demands surge and technology choices continue to increase, it is imperative for management to avoid being mesmerized by the next “shiny object rather than strategically planning for digital proficiency. This session will focus on getting you comfortable with exploring fintech partnerships, executing your roadmap, and managing the digital transformation process to support the bank’s overall strategic vision. Grab a seat with industry veterans David Peterson and Marisa Reynolds as they dive into a discussion on achieving digital transformation, rethinking your existing business models, and innovating strategically on product delivery for your institution.  Join us to learn why the bank’s mindset should shift from thinking outside of the box to thinking beyond the box when you are considering your overall technology strategy.

4:00-5:00 Keynote (Complimentary virtual C-Level Included for 1)

The Death of Privacy
Dave Bernard, CEO, The CEO Intellection Group

Companies today can learn almost everything about everyone, especially where they are at any particular time, or where they’ve been over a period of time.  The smartphone, really a sensor platform, is the enabler. I know Google, my Internet service provider, my credit card company, and my phone company all mine my personal data. One day I’ll know as much about myself as Google and Facebook do! All of these companies have the data that you created, but you don't actually have control over it yourself. Or do you? Did we ever really have privacy?

5:00-6:30 Networking Reception

Thursday, September 29

7:30-8:45 Breakfast

7:45-8:45 Tribute to PaymentsFirst Certification and Innovation in Banking Discussion
David Peterson, AAP, Chief Innovations Officer, First National Bankers Bank of Baton Rouge, LA

9:00-10:00 Emerging Payments Panel

A Discussion on What CBDC Could Mean?
Peter Tapling, Managing Director, PTap Advisory, LLC
Scott Jones, Partner, Adams & Reese
Jorge Jimenez, President & Chairman, Juniper Payments

A Central Bank Digital Currency is a digital form of a country’s fiat currency. Domestically, this would not be a digital currency pegged to the dollar, it would be a digital currency that IS the dollar. What might this mean for financial institutions? What might it mean for your customers? How do you answer questions of curiosity from board members? More is unknown than known about how or if a CBDC will see the light of day in the US, but implications would be significant. Join this group for a thought-provoking conversation on what CBDCs could mean from a product and policy perspective.

10:10-11:10 Faster Payments Panel 

Faster Payments - State of the Industry Panel Discussion
Devon Marsh, Senior Director, ACH Network Administration, Nacha
Joni Hopkins, VP, Product & Relationship Group, Federal Reserve Bank of Chicago
Jim Calassano, SVP, RTP Product Development, and Strategy, The Clearing House
Kevin Miyamoto, Co-founder & COO, Identifee

Technology continues to bring forth considerable changes to the payment industry and the future of payments is faster payments. We have seen one of the most dramatic switches in consumer behavior in decades, as the push for a cashless society grows, faster payments are the present it is no longer a topic of the future. Hear from our panel of experts, Nacha, The Federal Reserve Bank, The Clearing House, and Identifee on the latest developments and discussions with faster payments and understand why your financial institution needs to care.

12:10-1:10 Keynote Lunch Session

It’s all about Trust
Aaron Beam, Former CFO of HealthSouth

Join us for a vibrant discussion as we go through the documented history of HealthSouth accounting fraud. I will describe how the company was started and how it grew to be one of the largest healthcare companies in the U.S. I will explain how the accounting fraud started and the role that Sarbanes-Oxley played in the exposure of the fraud. After this historical description, I will discuss why large corporate frauds such as Enron, WorldCom, and HealthSouth occur. I walk about the damage that these frauds cause to our economy and society in general. I will conclude my talk by giving examples of how companies and individuals can build ethical strength and prevent these disasters from occurring.  

1:20-2:10 Concurrent Sessions

Operations Track

Is Your Organization Ready for the FedNowSM Service in 2023?
Joni Hopkins, VP, Product & Relationship Group, Federal Reserve Bank of Chicago

Will your organization be ready to capitalize on instant payments when the FedNow Service arrives in 2023? This service will enable financial institutions and other service providers to offer innovative instant payment solutions that support a broad range of transaction types and use cases for businesses and consumers alike. Join Joni Hopkins, Vice President - Federal Reserve Financial Services, to learn about FedNow functionality, use case opportunities, and research on U.S. instant payments demand. Plus, learn about resources available today to help your organization embrace instant payments transformation with an actionable strategy for FedNow Service implementation.

Risk & Compliance Track

High-Tech Money Laundering: BSA goes Cyber

Ben Hayden, Chief Strategy Officer, Partner, Tenax Solutions

Our former financial crimes detective will take a deep dive into the ever-changing world of money laundering.  We will look at how trends have moved from cash-filled duffle bags to cryptocurrencies.  Using real examples, we'll cover the current trends in AML and what this means for the future. 

Emerging Payments Track

The State of Faster Payments

So You've Implemented Faster Payments...Now What?
Amy Johnson, CXO, Identifee
Vram Ismailyan, Co-Founder and CSO, Identifee

Amy will discuss best practices for rolling out new faster payment products and services, specifically geared towards the training, and how to elevate client conversations using data insights.

2:20-3:10 Concurrent Sessions

Operations Track

Regulation E – FAQ’s Addressing P2P Payments and Providers Discussion
Jessica Diaz, Director of Education, PaymentsFirst
Allen Young, AAP, VP of Education, PaymentsFirst

In June of 2021, the CFPB provided a helpful compliance aid and updated the FAQ information with questions and answers regarding person-to-person/peer-to-peer (P2P) payments and payment providers surrounding Regulation E. In December 2021 the CFPB updated the FAQs. The FAQs do not provide any new obligations or requirements under Regulation E, but they do offer some clarity for financial institutions and provide insight into the CFPB’s understanding of the regulation. Join Allen Young and Jessica Diaz for an interactive discussion surrounding this topic, bring your questions and join a lively conversation you won’t want to miss.


Risk & Compliance Track

Phishing Fraud Trends 2022 – Taking Action….
Rayleen Pirnie, AAP, CERP, Director of Risk & Compliance, NEACH

A lot of fraud ultimately landing at a financial institution to investigate, and resolve is coming at you from situations beyond your immediate control. This session will explore the Top 3 common forms of phishing creating fraud investigations for financial institutions in 2022: Mailbox phishing for checks and PII; phone social engineering; and email phishing infecting account holder devices. In each segment, we will explore red flags to detect possible fraud, record sound internal practices to mitigate exposure and explore investigation strategies.

Emerging Payments Track

Generational Differences in Digital Payments & Currency – Contactless/Mobile Wallets/Faster Payments Oh My!
Jennifer Stadler, CPP, CCE, SVP, Marketing Strategy and Communications, PaymentsFirst

We can all agree on one thing these days, the world is very different in 2022 than it was in 1982, especially as it pertains to how we use and accept money. There are big differences between the generations who make up the population in the United States and some of those differences can be rather large. When we look at the various options available to make a purchase with digital currency and compare that to how we function in our everyday lives, understanding the differences of each generation is important as your financial institution targets individuals with products and services. The advancement of technology and the explosion of digital currency have provided new methods of exchanging currency in ways we never considered possible. The impacts Covid-19 has had on the way we use, and exchange money is important to consider as well. Join us for an exciting hour as we share knowledge and provide recommendations for financial institutions to consider as they make plans to keep and attract new members. We will cover the following:

  • What are digital currencies and the differences between them?
  • What are the various generations and the differences between them?
  • How did Covid-19 impact the method of accepting payments?
  • What are the key factors to consider as your financial institution creates, reevaluates, or defines its payment strategy?
  • What options are available for a financial institution to consider while target marketing their members for 2022 and beyond?

3:20-4:20 Keynote Session

Predicting Payments with the Payments Professor
Kevin, Olsen, AAP, NCP, APRP, CHPC, SVP, Payment Solutions, vsoft – Payment Professor

Join the Payments Professor to hear what he believes are the top happenings in the world of electronic payments in the year and decade ahead. What should you be on the lookout for, what is happening, and what will happen? As with everything in payments and electronic banking, don’t be surprised to see mention of fraud and the need for security, but is it the same fraud and security we have seen in the past, or is it changing and evolving as we work to implement new payment offerings? How will you need to change and evolve? One thing we can predict is that when you sign up for this session, you’re in for some fun, energy, and entertainment with the Payments Professor!